Added on: 22nd December, 2017 by Victoria_29707
A national care watchdog has given a care home in Cheadle the seal of approval, with relatives and residents praising its caring and attentive team members.
The Care Quality Commission’s (CQC) report gave Care UK’s Abney Court care home in Abney Hall Park an overall ‘good’ rating, following an unannounced inspection.
The home received ‘good’ ratings in all five categories for safety, effectiveness, responsiveness, caring and having a well-led service.
Praise was given for the care that each team member showed towards the residents, and their friends and family members who repeatedly praised the team’s kindness and support. One relative commented that their family member’s mobility had improved.
Residents were unanimous in their praise for the care shown by members of the team. One resident commented: “All [the team] are brilliant. They know me and are very good. They look after me. I can talk to them and I can do what I want to do.”
The report highlighted that the team regularly sought feedback from residents and relatives and conducted surveys to ensure continued improvement to the service. A relative’s survey between May and August 2017 highlighted that 88 per cent were satisfied with the home.
During the inspection, people were observed engaging and enjoying activity sessions. The inspectors noted positive interactions between residents and members of the lifestyle team during a singing and dancing session.
The report highlighted that the care home offered specialised activities to meet the needs of people living with dementia, including an interactive Magic Table for residents to use. The Magic Table is made up of a series of interactive light animations that are projected onto the table.
The report also found that Abney Court placed strong emphasis on person-centred care with each resident completing a ‘This is Me’ and ‘My Life Story’ booklet upon arrival. Residents also had a memory box outside their room which held a selection of items that were important to them. This facilitated a personal approach to the care provided to residents, with individual preferences and preferred routines taken into account.
The report praised the attentiveness of the team, particularly in regards to serving a variety of different dishes that met nutritional requirements and personal preferences. The chef consults the residents each month to ensure that they receive food they like and their preferences were recorded. One resident commented: “I like French bread, I told the chef and we get it now,” and another resident said, “It’s excellent, suits everybody and there is plenty of choice.”
Tracy Mitchell, home manager at Abney Court, said: “We strive to create a welcoming home from home feel at Abney Court, and I’m so pleased our efforts have been recognised by the CQC’s inspectors. Everyone here works incredibly hard to support residents with compassionate, person-centred care, and to receive a ‘good’ rating in all five categories shows just how dedicated the team is at looking after every individual’s needs.
“I’m extremely proud of our team and I would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”
To assess service standards at Abney Court, the CQC’s inspector spoke with team members, residents and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.
Abney Court has been designed to deliver the very best standards of care and to enable residents to live active and fulfilled lives. The home provides full time residential, nursing and dementia care, as well as short term respite care.
For more information about Abney Court, please contact customer relations manager, Pam Wilson on 0161 660 5713 or email firstname.lastname@example.org.
For more general information, please visit: careuk.com/abney-court.